Campaign conditions
Can I combine discount codes?
Only one promo code can be applied per order, and discount codes cannot be combined. If an automatic discount is active, additional promo codes cannot be used at the same time.
Promo codes are valid only during the promotional period and cannot be applied to past purchases or used after the campaign has ended.
I received a discount code via email, but there's a sale going on. Can I still use my code?
Discount codes can't be combined with ongoing sale campaigns. We recommend taking advantage of the current sale and saving your code for a future purchase—it’ll still come in handy!
I forgot to use my discount code, can it be added afterwards?
Absolutely, if the conditions are met. Just contact our customer care to get it fixed!
General conditions
Promotions are only available at www.naturelleshop.com. We reserve the right to price and printing errors, and we do not sell the product at an incorrectly marked price.
Gifts
Gift Campaign Terms
During our gift campaigns, the gift will be automatically included in your order, unless stated otherwise. Please note, the limit is one gift per order and per person.
Ensure you meet the campaign’s conditions, including any order minimums, which must be met after discounts are applied, in order to qualify for the gift. Unless specified, there’s no need to manually add the gift item to your cart; we will take care of that for you.
The gift may not appear in your order summary, but it will be included in your package.
We reserve the right to withhold the gift if the campaign conditions are not met in your shopping cart, and to substitute the gift item if it becomes unavailable.
Can I change the offered gift during a campaign or keep the gift if I return my order?
Unfortunately, the gift cannot be exchanged. We have reserved certain gifts that we think will bring joy to everyone. In case of return, the gift has to be returned as well.
Samples
We’re happy to offer samples upon request! Simply add your request in the note field of your order or reach out to our customer care team. While we strive to accommodate every request, please note that we may not have samples available for all products.