Campaigns & Gifts

Campaign conditions 

Can I combine discount codes?
Unfortunately, you can only use one code at a time and you cannot combine discount codes to get a bigger profit. If we use automatic discounting, you cannot use any discount codes at the same time.
Promo codes are only valid during the campaign and cannot be added to previous orders or used afterwards.

I got a discount code from email, but you are running a sale. Can I still use my code? 

Unfortunately, it is not possible to combine any codes with running sales. We recommend to enjoy the sale campaign and save the code you received for later. 

I forgot to use my discount code, can it be added afterwards? 

Absolutely, if the conditions are met. Just contact our customer care to get it fixed! 

General conditions

Promotions are only available at www.naturelleshop.com. We reserve the right to price and printing errors, and we do not sell the product at an incorrectly marked price. 

Gifts
During a gift campaign, the gift will be packed automatically on your order if we haven't stated otherwise. The limit is 1 gift / order and person.
Please remember to check if there's an order limit or other conditions to receive the gift. The order limit needs to be exceeded after the discount.
If not stated otherwise, you don't need to add the gift item to your cart yourself, we'll do it for you! 
The gift is usually not visible on the order, but you'll find it inside your package. 

We reserve the right not to pack a gift product if the conditions of the campaign are not met in the shopping cart and to change the gift item if it goes out of stock.
 
Can I change the offered gift during a campaign or keep the gift if I return my order?
Unfortunately, the gift cannot be exchanged. We have reserved certain gifts that we think will bring joy to everyone. In case of return, the gift has to be returned as well.
 
Samples
You can always ask for samples! Please add your request on the note field of your order or contact our customer care. We always try our best to fulfill every wish, but please note that we do not have samples of all products.

Shipping

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows {Merchant} to provide the best possible user experience to our international customers.


Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.

If you have already placed and received an order, please follow the return steps in our return's portal here Returns Portal (global-e.com)

You can view your order tracking Track Order (global-e.com) and more information on international orders [here – link the Global-e Customer Support portal].

Other

You can contact us through our contact page! We will be happy to assist you.