Campaigns & Gifts


Campaign conditions 

 

Can I combine discount codes?

Only one promo code can be applied per order, and discount codes cannot be combined. If an automatic discount is active, additional promo codes cannot be used at the same time.

Promo codes are valid only during the promotional period and cannot be applied to past purchases or used after the campaign has ended.

I received a discount code via email, but there's a sale going on. Can I still use my code?

Discount codes can't be combined with ongoing sale campaigns. We recommend taking advantage of the current sale and saving your code for a future purchase—it’ll still come in handy!

I forgot to use my discount code, can it be added afterwards? 

Absolutely, if the conditions are met. Just contact our customer care to get it fixed! 

General conditions

Promotions are only available at www.naturelleshop.com. We reserve the right to price and printing errors, and we do not sell the product at an incorrectly marked price. 

Gifts

Gift Campaign Terms

During our gift campaigns, the gift will be automatically included in your order, unless stated otherwise. Please note, the limit is one gift per order and per person.

Ensure you meet the campaign’s conditions, including any order minimums, which must be met after discounts are applied, in order to qualify for the gift. Unless specified, there’s no need to manually add the gift item to your cart; we will take care of that for you.

The gift may not appear in your order summary, but it will be included in your package.

We reserve the right to withhold the gift if the campaign conditions are not met in your shopping cart, and to substitute the gift item if it becomes unavailable.

 
Can I change the offered gift during a campaign or keep the gift if I return my order?

Unfortunately, the gift cannot be exchanged. We have reserved certain gifts that we think will bring joy to everyone. In case of return, the gift has to be returned as well.
 
Samples

We’re happy to offer samples upon request! Simply add your request in the note field of your order or reach out to our customer care team. While we strive to accommodate every request, please note that we may not have samples available for all products.

Shipping

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows {Merchant} to provide the best possible user experience to our international customers.


Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.

If you have already placed and received an order, please follow the return steps in our return's portal here Returns Portal (global-e.com)

You can view your order tracking Track Order (global-e.com) and more information on international orders [here – link the Global-e Customer Support portal].

Other

You can contact us through our contact page! We will be happy to assist you.