We offer FREE shipping for orders over €80.
For orders that are under €80, the shipping fee is €8,90 for EU countries and €19,90 for the rest of the world.
Please note that if you are located in Switzerland, a customs fee will be added by the customs. Every consignment from abroad is liable to customs duty and VAT. As the recipient of a consignment from abroad, you pay the necessary VAT on the value of the goods and customs duty on the gross weight.
We use DHL Express. DHL Express' delivery time is approximately 2–4 business days. Please note that short delays may occur.
We process & pack all orders within 24 hours on business days. If your order is made after 12pm on Friday or during the weekend, it will be shipped on Monday.
ABOUT DHL EXPRESS
Fast delivery with DHL Express (On-Demand Delivery)
- The delivery time depends on your country but your order will be delivered usually within 2-4 business days.
- If any delays occur from our end, we will inform you via email as soon as possible. Please note, that we cannot affect on DHL's delays.
- Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
- DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. If it doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place.
DHL will store the shipment for a short time only. If the shipment is not delivered within the storage period, it will be returned to the sender.
Undelivered package fee is €19 and it will be charged from the refund.
OUR OTHER LOCAL STORES
For Finland, please visit our local Finnish store https://naturelle.fi/
For Sweden, please visit our local Swedish store https://naturelleshop.se/
PRICES AND PAYMENT
All our prices include VAT.
We ship all orders over €80 for free (DHL Express)
Shipping fee for orders under €80 is €8,90 in EU (DHL Express).
Shipping fee for orders under €80 for the rest of the world is €19,90
Products and shipping costs are paid with the order. The extra costs will be charged (except for Switzerland).
Naturelleshop.com is the marketer and seller of products and handles the shipment and complaints.
We accept common credit cards: Mastercard, American Express and Visa. Also Visa Electron, Danske Bank, Apple Pay, Mobile Pay and Masterpass are accepted. If you have any question regarding payment, please contact directly Mondido Payments customer services.