• 23-29 MAY: PRE-SUMMER SALE 25% OFF! CODE: PRE25
  • Spend €80 & get a FREE LIP SCRUB!
  • Shipping worldwide!
  • 23-29 MAY: PRE-SUMMER SALE 25% OFF! CODE: PRE25
  • Spend €80 & get a FREE LIP SCRUB!
  • Shipping worldwide!

Shipping & Payment

 

SHIPPING FEES

We offer FREE shipping in Europe for orders over €50. For shipments that are under €50, the shipping cost is €8,90. 

For other countries the limit for free shipping is €100. Shipping fee €19,90 will be added on orders under €100.

 

Please note that if you are located in Switzerland, a customs fee will be added by the customs. Every consignment from abroad is liable to customs duty and VAT. As the recipient of a consignment from abroad, you pay the necessary VAT on the value of the goods and customs duty on the gross weight.

 

DELIVERY TIME

Packages are delivered by DHL Express. DHL Express' delivery time is approximately 2–4 business days. Please note that sometimes small delays may occur. 

We process & pack all orders within 24 hours on business days. If your order is made after Friday 12pm or on the weekend, it will be shipped on Monday. 

 

ABOUT DHL EXPRESS

Fast delivery with DHL Express (On-Demand Delivery)

  • The delivery time depends on your country but your order will be delivered usually within 2-4 business days.
  • If any delays occur from our end, we will inform you via email as soon as possible. Please note, that we cannot affect on DHL's delays.
  • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. If it doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place. 

 

 

 

DHL will store the shipment for a short time only. If the shipment is not delivered within the storage period, it will be returned to the sender. Undelivered package fee is €19 and it will be charged from the refund.

 

SHIPPING ZONES

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland (26 of 26 counties), Italy (110 of 110 provinces), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (20 of 20 regions), Romania, Slovakia, Slovenia, Spain (52 of 52 provinces).

For Finland, please visit our local Finnish store https://naturelle.fi/

For Russia, please visit our local Russian store https://naturelleshop.ru/

For Sweden, please visit our local Swedish store https://naturelleshop.se/

 

 

PRICES AND PAYMENT

All our prices include VAT.

Shipping fee for orders under €50 is €8,90 (DHL Express).

We ship all orders over €50 for free (DHL Express)

Products and shipping costs are paid with the order. The extra costs will be charged (except for Switzerland).

Naturelleshop.com is the marketer and seller of products and handles the shipment and complaints.

We accept common credit cards: Mastercard, American Express and Visa. Also Visa Electron, Danske Bank, Apple Pay, Mobile Pay and Masterpass are accepted. If you have any question regarding payment, please contact directly Mondido Payments customer services.

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