Ordering & Payment
We ship all orders over 50 € for free with DHL. For shipments that are under 50 € shipping cost is 8,90 €.
Packages are delivered by DHL Express. DHL Express will deliver the package within approximately 2–4 business days of it leaving the warehouse.
We pack all orders in 24 hours on business days.
SHIPPING - DHL EXPRESS
Fast Delivery time with DHL Express (On-Demand Delivery)
- The delivery time depends on your country but within 2-4 days your order will be delivered. If any delays occur, we will inform you via email as soon as possible.
- Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
- DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL will store the shipment for a specified period of time. If the shipment is not delivered within the storage period, it will be returned to the sender. Undelivered package fee is 19 € and it will be charged from the refund.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland (26 of 26 counties), Italy (110 of 110 provinces), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (20 of 20 regions), Romania, Slovakia, Slovenia, Spain (52 of 52 provinces).
For Finland, please visit our Finnish store https://naturelle.fi/
For Russia, please visit our Russian store https://naturelleshop.ru/
For Sweden, please visit our Swedish store https://naturelleshop.se/
PRICES AND PAYMENT
All our prices include VAT. Our delivery prices are 8,90 € with DHL. We ship all order over 50 € for free. We hold our right to change the shipping prices.
Products and shipping costs are paid with the order.
Naturelleshop.com is the marketer and seller of products and handles the shipment and complaints.
We accept these common credit cards: Mastercard, American Express and Visa. Also Visa Electron, Danske Bank, Apple Pay, Mobile Pay and Masterpass are accepted. If you have any question regarding payment, please contact directly Mondido Payments customer services.