What we love more than natural beauty? Our green beauty loving customers, of course!

We are always happy to help in case you have any questions, troubles or puzzles. Just throw us a message!

 

Questions about your order or the products?

Contact our customer care at service@naturelleshop.com 

We're online Mon-Fri 7:00 – 15:00. 

You can also chat with us by clicking the chat icon on the homepage. 

Please note that all questions sent during the weekend will be replied in the beginning of next week (with a great energy from the weekend's rest!) 

Interested in becoming a reseller?

Do you share our passion for clean beauty and have a company where you'd like to sell our products? Great! We'd love to hear from you. Please contact us at info@naturelleprobeauty.com 

Press and media inquiries

Media is our friend! For press and media inquiries, please contact info@naturelleprobeauty.com 

 

 

 

 

Company details

Naturelle Pro Beauty Oy
Teollisuustie 9
04300 Tuusula
Finland

VAT FI27745301

  

 

Shipping

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows {Merchant} to provide the best possible user experience to our international customers.


Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.

If you have already placed and received an order, please follow the return steps in our return's portal here Returns Portal (global-e.com)

You can view your order tracking Track Order (global-e.com) and more information on international orders [here – link the Global-e Customer Support portal].

Other

You can contact us through our contact page! We will be happy to assist you.