RETURNS
Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.
Please note, that we are unable to offer refunds, replacements or exchanges on any opened or used products.
It is not possible to return any accessories (guashas, rollers, konjac sponges etc.) due to hygienic reasons.
How to return
Please enter our returns portal to receive a free return label. You will need your order number and the email address you made your order with.
You can return the goods in the same package in which they arrived or use a different box, but please pack the products carefully so that they do not break during transport. Remember to add your own information inside the shipment.
All returned products will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable.
Without exception, we can’t accept returns on open or used items, unless the item has been faulty.
Return address
Naturelleshop.com
Teollisuustie 9
04300 Tuusula
Finland
We are not responsible for lost goods in transit.
Can I return a product that didn't suit my skin?
Our products are free of the most common allergens such as artificial colour and synthetic fragrances.
However some people may find they are sensitive to essential oils. Any substance, natural or chemical, is capable of triggering sensitivities - we are all unique and individual!
For your protection, we always include a complete list of ingredients next to the products we stock. If you are unsure of possible sensitivities, you can always ask samples first, so that you can try the product first without opening it. Please add your sample wish on the comment field of your order or contact our customer care.
Please note, that we can't offer refund, credit or exchange, if the product is unsuitable for your needs and has been opened.
I got the wrong item or the product was damaged during the delivery - what should I do?
To process a claim for faulty or damaged products please contact our customer service with images of the damaged goods as soon as possible, but no later than 14 days after arrival date.
If the claim is received after 14 days of arrival, we have the right to deny return or exchange.
If you received a wrong item, please contact our customer service at service@naturelleshop.com
EXCHANGES
You can exchange unopened and unused products by sending them back to us and by entering to our returns portal.
In the case of an exchange, remember to mention that it is an exchange, not a return, and add your contact information inside the package. In addition, tell us which product you want to exchange the returned product for. The exchange order is processed as soon as the return has arrived at our warehouse. We will not send a replacement product until the original product has been returned.
Didn't find the information you we're looking for?
In case of any further questions, please contact us at service@naturelleshop.com
