Returns & Exchanges

RETURNS

Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.

We are happy to offer you a return label. Just ask it from our customer care service@naturelleshop.com.

Please note, that we are unable to offer refunds, replacements or exchanges on any opened or used products.

It is not possible to return any accessories (guashas, rollers, konjac sponges etc.) due to hygienic reasons.

 

How to return

You can return the items in the same package you got them or use another box, but please pack the items carefully to avoid them breaking during the transportation. Remember to add your details inside. 

All returned products will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable.

Without exception, we can’t accept returns on open or used items, unless the item has been faulty.

 

 

RETURN ADDRESS 

Naturelleshop.com

Teollisuustie 9

04300 Tuusula

Finland

 

We are not responsible for lost goods in transit.

 

Can I return a product that didn't suit my skin? 
 

Our products are free of the most common allergens such as artificial colour and synthetic fragrances.

However some people may find they are sensitive to essential oils. Any substance, natural or chemical, is capable of triggering sensitivities - we are all unique and individual!

For your protection, we always include a complete list of ingredients next to the products we stock. If you are unsure of possible sensitivities, you can always ask samples first, so that you can try the product first without opening it. Please add your sample wish on the comment field of your order or contact our customer care. 

Please note, that we can't offer refund, credit or exchange, if the product is unsuitable for your needs and has been opened.

 

I got the wrong item or the product was damaged during the delivery - what should I do? 


Accidents happen even for the superheroes, but we're here to solve them out!

To process a claim for faulty or damaged products please contact our customer care with images of the damaged goods as soon as possible, but no later than 14 days after arrival date. 

If the claim is received after 14 days of arrival, we have the right to deny return or exchange.

 

EXCHANGES

Got the wrong shade? Let's change it!

You can exchange unopened and unused products by sending them back to us (ask for return label from our customer care). In case of exchange please remember to point out that it's an exchange, not a return, and add your contact information inside the parcel. Mention also the item you want to change the product for. Exchanges will be processed as soon as the return has arrived to our warehouse.

 

Didn't find the information you we're looking for? 

Don't worry, we are happy to answer all your questions! Send us an email to service@naturelleshop.com 

 

Shipping

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows {Merchant} to provide the best possible user experience to our international customers.


Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.

If you have already placed and received an order, please follow the return steps in our return's portal here Returns Portal (global-e.com)

You can view your order tracking Track Order (global-e.com) and more information on international orders [here – link the Global-e Customer Support portal].

Other

You can contact us through our contact page! We will be happy to assist you.