Returns & Exchanges
RETURNS
Not satisfied with your purchase? Don't worry, we know that sometimes it's hard to shop online. You have the right to return your order within 14 days from receiving it, if the products are unopened and unused.
We are happy to offer you a return label. Just ask it from our customer care service@naturelleshop.com.
Please note, that we are unable to offer refunds, replacements or exchanges on any opened or used products.
It is not possible to return any accessories (guashas, rollers, konjac sponges etc.) due to hygienic reasons.
How to return
You can return the items in the same package you got them or use another box, but please pack the items carefully to avoid them breaking during the transportation. Remember to add your details inside.
All returned products will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable.
Without exception, we can’t accept returns on open or used items, unless the item has been faulty.
RETURN ADDRESS
Naturelleshop.com
Teollisuustie 9
04300 Tuusula
Finland
We are not responsible for lost goods in transit.
Can I return a product that didn't suit my skin?
Our products are free of the most common allergens such as artificial colour and synthetic fragrances.
However some people may find they are sensitive to essential oils. Any substance, natural or chemical, is capable of triggering sensitivities - we are all unique and individual!
For your protection, we always include a complete list of ingredients next to the products we stock. If you are unsure of possible sensitivities, you can always ask samples first, so that you can try the product first without opening it. Please add your sample wish on the comment field of your order or contact our customer care.
Please note, that we can't offer refund, credit or exchange, if the product is unsuitable for your needs and has been opened.
I got the wrong item or the product was damaged during the delivery - what should I do?
Accidents happen even for the superheroes, but we're here to solve them out!
To process a claim for faulty or damaged products please contact our customer care with images of the damaged goods as soon as possible, but no later than 14 days after arrival date.
If the claim is received after 14 days of arrival, we have the right to deny return or exchange.
EXCHANGES
Got the wrong shade? Let's change it!
You can exchange unopened and unused products by sending them back to us (ask for return label from our customer care). In case of exchange please remember to point out that it's an exchange, not a return, and add your contact information inside the parcel. Mention also the item you want to change the product for. Exchanges will be processed as soon as the return has arrived to our warehouse.
Didn't find the information you we're looking for?
Don't worry, we are happy to answer all your questions! Send us an email to service@naturelleshop.com